工作職責描述
1.和客戶建立有效的溝通和快速反應，確保出現客訴，通過開展有效的溝通，讓客戶對客訴的處理感到滿意；Communicate with customer effectiveness and make a quick response, Customer is satisfied with quality handling process while quality issue occurred.
2.把控客訴的進度，確保客訴的過程開展讓客戶滿意；Ability to control progress for quality issue, Customer is satisfied with the whole process while quality issue occurred.
3.驅動團隊進行根因分析和有效改善，編制客訴改善報告，并且向客戶匯報改善報告；Lead and drive team for cause analysis and take actions effectiveness, and work out 8D or CAPA report, and report to Customer, and Customer is satisfied with it.
4.定期稽核客訴改善對策執行的有效性；Conduct termly auditing to make sure corrective actions and preventive actions to be taken effectiveness.
5.主導水平展開的改善對策的實施和跟進，確保水平展開開展有效；Take a lead role to track preventive actions which cover all other products. 
6.對客訴進行分析，給出各個階段主要改善質量問題的建議；Provide proposals for major quality improvements after data analysis and identification termly.
7.定期主動回訪客戶，找出差距并改善，讓客戶更滿意；Visit customer termly, and identify gaps through communicating and lead to make improvements, make customer satisfy better.
8.維護客訴問題數據庫。Maintain quality complaints database.
任職資格描述
1.大專及以上學歷，理工科或管理科學背景；Junior College or above education background, major in engineering or management science.
2.5年以上客訴工程師同等職位相關工作經驗；5 years above working experience in relevant position.
3.英語可與客戶直接交流，能與印度客戶直接交流優先；Communicate with Customers in English, communicate with Indian customer is a plus.
4.應對優秀客戶客訴相關經驗優先；Led to communicate with excellent customer for quality issue is a plus.